By signing the Rental Agreement, the Renter confirms and accepts that he/she has read the Terms and Conditions stipulated on the rental agreement, and hereby agrees with them. The Terms and Conditions of Rental Agreement are considered inseparable.
Vehicles can be rented by drivers aged at least 21 years and above, who has at least one year of driving experience and valid driving license .
A valid driving license with one year of experience, a passport and a credit card on the renter’s name should be presented at the moment of rental . International driving license requirement:
International driving licenses are required if only the national driving licenses are not in Latin letters and for the citizens of United States .
The Rental Agreement states that only the Renter is authorized to drive the rental vehicle . Other drivers can be registered as additional drivers only . However, the Renter remains responsible for the contract and its obligation . Additional drivers should possess and present a valid driving license and passport . Additional driver service cost applies according to the price list.
By signing the Rental Agreement, the Renter confirms that he / she will not permit anyone to drive the Vehicle:
A) if he / she is not authorized by the Rental Office and is not registered in the Rental Agreement as an additional driver
B) if he / she does not meet the minimum requirements of Alamo Car Rental and official state law regarding driver’s age, validity of driving license and/or any other minimum requirements;
C) if he / she is authorized by Alamo Car Rental office but is under alcoholic influence, narcotic or any other stuff affective consciousness or is exhausted .
if the Renter fails to meet these obligations he / she remains fully liable for the whole damage and its circumstances .
Alamo Car Rental does not take any responsibility for the items or belongings left or forgotten in the rental vehicle . Renter should carefully check the inside of the vehicle before returning or at the moment of return.
A) The Renter must immediately inform about road accidents, scratches, crash, theft of the Vehicle or any stolen parts and/or any other incident the rental Vehicle has been or is involved .
B) The Renter must not accept any liability or release the other part of the accident on his / her sole decision without the Rental Office permission and the police presence . The Renter must immediately report to the Rental Office, police and the insurance company about any accident and follow the further instructions . if the Renter does not meet these instructions, then he / she remains fully liable for the damages and the circumstances .
C) The Renter must immediately report the police and the Rental Office and at police presence fill all the necessary documentation in case of accidents, thefts and/or vandalism . When returning the rental vehicle, the Renter must provide the copy of the police declaration and protocol filled at the moment of the accident . Attention! if the police declaration is not presented, then the Renter remains fully liable for the damage and the circumstances .
D) It is the Renter’s obligation to keep the Vehicle keys, official documents, remote control and anti – theft system safely . if the rental vehicle is stolen, the Renter will be asked to return all these belongings to Alamo Car Rental representatives .
E) The Renter must closely cooperate with the Rental Office, Police and with the insurance agency to help to investigate the traffic accident / loss / vandalism .
if the Renter ignores this clause and does not fulfil the requirements with the best of his / her abilities and knowledge, he / she will remain fully responsible both financially and legally .
F) In case of darkness, weather bad conditions, bad time and/or place of the Vehicle return, vehicle uncleanness or other obstacles that makes Alamo representatives operations to define the loss of Vehicle parts and/or damages impossible, then Alamo Car Rental has the right within 48 hours to charge for loss or damage if such is discovered after proper check .
A) With his / her signature on the Rental Agreement the Renter confirms that he / she is fully liable for all traffic and parking fines occurred during the rental agreement period and any other breach of law and its consequences .
B) if the Renter gets traffic or parking fines physically during his / her rental period, he / she must present the ticket to the Alamo Car Rental Representatives with the payment confirmation .
C) if the fines stipulated in paragraph <
D) At any time Renters may request from Alamo Car Rental to provide them with a copy of rental agreement, police ticket and the receipt that those have been paid off .
By siging the Rental Agreement, the Renter acknowledges and confirms that he / she knows that Alamo may use his/her personal data according to Rental Office needs that include but is not limited with statistical analysis, credit check and protection of Alamo property . if the Renter fails to meet the Rental Agreement clauses or state law upon legal bodies’ request Alamo has the right to share the available information publically and forward it to third parties .
A) At any time upon its sole decision Alamo Car Rental reserves the right to change or amend the Conditions unilaterally and without any prior notice .
B) Any controversies between the Rental Office and the Renter will be settled between the parties during the negotiations . if a settlement is not reached, then the dispute will be passed to the Republic of Armenia County Court according to the legislation of the Republic of Armenia .
Alamo Car Rental in Armenia allows domestic and international one way rentals . International one way rentals are available only between Armenia and Georgia Locations . This service should be booked either at the stage of reservation or at the counter . for international one way rentals additional fees may apply .
Special authorization and permission issued by the Rental Office is required for driving from Armenia to Georgia . Such permission can be obtained at Alamo Car Rental offices . Additional fee applies the authorization to drive to Georgia . Driving any other country is not permitted .
A) Alamo Car Rental provides vehicles to the Renters in well operating and overall good conditions, cleaned and with a full tank of fuel, complete with all necessary documents .
B) The Renter agrees to return the Vehicle to the Rental Office according to the information stipulated in the Rental Agreement, in the same condition as before the rental, taking into the consideration the natural tear and wear, returning the same documents and extra equipment .
C) The Renter will review the condition of the Vehicle when supplied by the supplier, and by signing, will agree that it matches to the description given in the Vehicle Delivery / Acceptance protocol which is inseparable part of the Rental Agreement . The Renter confirms that during the rental he / she will be responsible for the careful use according to the technical description of the Vehicle, documents and additional accessories and for safe driving .
D) The Renter must return the Vehicle to the Alamo Car Rental location(or any other) stipulated in the Rental Agreement according to the return time indicated in the Rental Agreement . if The Renter drops off the Vehicle out of the estimated working hours he / she must fulfill with the out - of - office - hours return terms and conditions for that location . if the Renter returns the Vehicle within out of office hours’ time framework, he / she remains fully responsible for the Vehicle until Rental Office personnel takes possession of it by accepting the Vehicle and signing on the Delivery / Acceptance Protocol .
E) if the Renter fails to return the Vehicle to the mentioned return location / place at the time stipulated in the Rental Agreement, the Rental Office will charge an extra day's charges to the rental amount after one delayed hour. If the Renter does not return the Vehicle to the agreed point, or if it is out of hours’ time, which has not been agreed priory, he / she will be fully responsible for the delivery or out of hours’ charges.
F) The Renter is obliged to pay a supplementary cleaning fee if the Vehicle requires a more thorough than Alamo standard inside and outside cleaning upon return.
If the vehicle is returned with less tank than stipulated in the Rental Agreement at the moment of pick up, the Renter is fully liable for the fuel charges. Extra fee of 500 AMD will apply per each missing liter of fuel.
The Renter may request to prepay for the full tank at the moment of pick up and return the vehicle with an empty tank. Fuel not used by the time of the Vehicle's return will not be refunded .
Please note that this is not a sale of fuel .
The booked rates already include the Standard Insurance package. It does include Third Party Liability, Collision Damage Waiver, Theft Protection, and Personal Accident Insurance with excess/deductible amount. The excess is for any kind of damages to the rental vehicle and is 200.000 AMD for all vehicles. For SUVs and Passenger Vans the excess is 250.000 AMD. The insurance terms and conditions apply if only the Renter meets the Rental Agreement terms and conditions as well as with the appendixes which are inseparable part of the Rental Agreement.
Super Collision Damage Waiver and Theft Protection (SCDWTP) is an optional coverage which reduces the excess of Collision Damage Waiver and Theft Protection in case of damage and or theft to the rental vehicle subject to the terms and conditions of the rental contract and applicable local laws. It reduces the excess/deductible for damage or theft to 100.000 AMD for all vehicles. For Luxury SUVs, Premium and Passenger Vans the excess will be reduced to 125.000 AMD. The insurance terms and conditions apply if only the Renter meets the Rental Agreement terms and conditions as well as with the appendixes which are inseparable part of the Rental Agreement.
Super Collision Damage Waiver, Theft Waiver and Tires and Windshield Protection (SCDWTWP) is an optional coverage which reduces the excess of CDW, TP and TWP to zero in case of damage to the rental vehicle and theft subject to the terms and conditions of the rental contract and applicable local laws. This product also covers damage to the tires or windshield of the vehicle. The insurance terms and conditions apply if only the Renter meets the Rental Agreement terms and conditions as well as with the appendixes which are inseparable part of the Rental Agreement.
Tires and Windshield Protection (TWP) is an optional coverage which reduces the Renter’s financial responsibility to zero in cases of damages to tires or windshield of the rented vehicle in accordance to the terms and conditions of your rental contract and applicable local laws. The insurance terms and conditions apply if only the Renter meets the Rental Agreement terms and conditions as well as with the appendixes which are inseparable part of the Rental Agreement.
All major credit cards such as Visa, MasterCard, American Express, ARCA credit cards, MIR are accepted and serviced at all Alamo Car Rental locations in Armenia. Cash payments may be accepted if a supporting credit card is provided. Customers should present valid credit card in his / her own name for security deposit authorization purposes. The deposit amount covers the amount of Collision Damage Waiver and the cost of a full tank of fuel. The deposit is 200.000 AMD for all vehicles. For Luxury and Premium SUVs and Passenger Vans the deposit is 250.000. The purchase of Partial Collision Damage Waiver and Super Collision Damage Waiver or Full Insurance reduces the deposit and the excess to 100.000 AMD. For Luxury and Premium SUVs and Passenger Vans the deposit and the excess will be reduced to 125.000 AMD. The deposit is blocked during the rental period and unblocked within 21 working days after the rental vehicle has been returned in the same condition at the time of rental pickup with no damage, full tank of fuel and no traffic fines or penalties.
Vehicle replacement in case of accidents
If after accident driving the rental vehicle is impossible or dangerous Alamo Car Rental will provide vehicle replacement upon customer’s request. If the Customer possesses standard insurance package The Rental Office will require another deposit amount to be blocked on the customer’s credit card.
Roadside assistance standard package is included in the rates. If customers have a breakdown or an accident they will receive roadside assistance from our technical team. The 24/7 contact numbers are: 0037499376060 and 0037443376060. Other roadside services like flat tire, jump start, fuel delivery, loss of keys or lock services are available upon request with an extra charge according to the agency price list.
Roadside assistance is also available 24/7 in and outside of Armenia. Should customers face problems within the territory of Armenia a 250.00 AMD fee per km applies depending on the distance between Yerevan and the location of the rental vehicle requiring roadside assistance. The same rules and fees apply for roadside assistance in the territory of Georgia with the per km fee based on the distance between our Tbilisi office and rental vehicle location.