How to make a reservation?
You can book your next car rental online through any Alamo websites or by calling us at
+37499 376060. You are welcome also to send us an email or just visit our downtown location.
What documents are required to rent a car in Yerevan?
To rent a car in Yerevan/Armenia you should present a valid driving license for at least one
year and a valid passport. The data in the driving license must be written in Latin letters.
International Driving License is required for the US citizens
How long does the paperwork take when renting a car with Alamos Armenia?
On average, it takes 10-15 minutes.
When a reservation is done through www.alamo.am or any other Alamo websites, our reservation
department always gets in touch with the customer requesting passport and driving license to
prepare the rental agreement and provide an express service. When customers visit our
location to rent the reserved vehicle all they need is to sign the contract, pay for the
rental and take their drive.
For rentals with pickups from Airport, flight information is preferable in order to track
any delays and provide expedited service.
When is the deposit amount being refunded?
If there is no damage or loss identified according to the delivery / acceptance protocol the
deposit amount will be returned to your bank account within 21 banking days. In case you
experience any delays, please feel free to contact us and we will investigate further.
Are there any minimum age requirements?
The renter must be at least 21 years old and in a possession of a valid driving license for
at least one year.
Do I need to make a prepayment when doing an online booking?
There is no need to prepay for your rental. Once you complete your booking process you
receive an automatic booking confirmation. The payment has to be done at the counter.
What method of payments are acceptable.
All most widely used credit cards such as Visa, MasterCard, Diners Club, American Express
are acceptable at Alamo Armenia locations. Cash is accepted, only if supported by credit
card for the deposit.
Is there any mileage restriction when renting with Alamo.
You always have unlimited mileage included in the rates when renting with Alamo Rent-A-Car
in Armenia.
Is there any mileage restriction when renting with Alamo.
You always have unlimited mileage included in the rates when renting with Alamo Rent-A-Car
in Armenia.
Do I have a chance to book an exact car model?
Reservations are accepted for the car groups only. Although we always try to meet our
customers preferences, we cannot guarantee any exact model.
Are there any extra services to make my rental more comfortable?
There are number of additional services and extra equipment available for you when renting
with Alamo, such as insurance packages, WiFi device, GPS, child seat, etc. You can pick
preferred additional services during reservation.
Can I modify my existing reservation?
To modify your existing reservation online please follow the link. You can also contact our
customer service department at customer.service@alamo.am and we will be happy to assist you.
What to do in case of car accident?
In case of car accident, there are certain instructions that needs to be followed
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Please do not move the car from the place of accident
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Call the road police
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Call Insurance company
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Call Alamo Road Assistance.
Its highly recommended to request more information at the counter before you start your
ride.
What insurance packages are available?
At Alamo Armenia, the standard insurance is always included in the standard rates, however
we have designed additional packages which you can choose during reservation, such as Super
Collision Damage Waiver, Super Collision Damage Waiver Plus, Tires And Windshield
Protection.
Can I rent a car in Armenia and drop it off in Georgia?
At Alamo one way rentals are available between Armenia and Georgia locations. You can choose
different pickup and drop-off locations during reservation If you do not find any Alamo
location suitable for dropping off the rented vehicle, you can always request delivery
service by contact us.
Is there any extra charge for the late drop off?
If you return the rented vehicle later than the contracted time, extra charges may occur. In
case of delay from 1 to 2 hours, extra hourly charge of 5000 AMD applies. In case of delays
for more than 2 hours, a daily price will be applied. In order to avoid any penalties, this
service should be communicated with the rental branch.
Can I drive outside of Armenia?
Traveling to Nagorno Karabakh is permitted at no additional cost.
Driving to Georgia is possible at extra cost of 50 USD and should be requested in advance.
Driving to any other neighboring country is prohibited.
What is the delivery/acceptance procedure?
When renting the car, a special delivery and acceptance protocol is being signed where all
the existing damages are being identified. We rent out the cars in clean condition and full
tank of gasoline and request to return in same condition.
What should I do in case of flight delays?
What should I do in case of flight delays?
Do not worry! We will keep your car under reserve for another 3 hours after your pickup
time. In order to avoid any issues, especially for pickups starting from airport location,
it is highly recommended to leave the flight information when booking the car.
Can I have one way rental service within the country?
You can rent/return at any Alamo Armenia locations at no extra cost.
Can I request a delivery service?
Delivery service is available to any requested venue at an extra cost of 10 USD. For more
information please contact our customer service department at customer.
service@alamo.am
How can I find Alamo agents at the airport?
We provide meet and greet service at Yerevan International Airport. When passing through the
passport control walking into arrival hall, our agent will meet you with your name-sign.
Please be attentive not to miss.
What can I do if I see some warning lights on the dashboard?
In case of any warning lights, please stop the car immediately and call our technical
department.
